November 11th, 2021—STEUBENVILLE, OHIO—A hotel and restaurant in Ohio are delighting guests, relieving employees and improving efficiency by adding a new feature: service robots. At the Best Western Plus Franciscan Square Inn and Suites and the Bennigan’s in Steubenville, Ohio, guests are now being served by robots, in a pilot program launched by Prospera Health & Hospitality (PHHS).
At the Franciscan Square Inn, Richie and Tugs robots respond to room service requests, bringing guests goods from the market shop, extra towels, pillows and more. Guests place orders on their phones for room service, staff fill up the robots, and then the robots navigate elevators, hallways and doors to deliver items to each room. This service frees up hotel staff from making rote deliveries, and it allows guests to have completely contact-free services.
At Bennigan’s, the Matradee robot brings diners their food orders and takes away dirty dishes. The robot’s sensors help it navigate around tables and walls, avoiding obstacles and smoothly carrying plates. By performing basic delivery tasks, the robot frees waitstaff to take orders and respond to diners’ personal needs.
Anyone visiting Franciscan Square in Steubenville is welcome to come into either property at any time to see the robots in action.
Prospera Health & Hospitality launched the robot pilot program to show hotels and restaurants of all sizes and styles how robots can improve efficiencies and delight guests. PHHS also provides robots that can perform cleaning tasks, including full UV-cleaning of rooms.
“We see robots as an integral part of the future of hospitality,” said Kevin Kilkeary, CEO of Prospera Health & Hospitality. “Hospitality robots can perform basic tasks, which allows staff to tend to more personal requests. And guests love the novelty of the service, as well as the contactless delivery. Robots are reliable, sanitary and smart. We think every hotel and restaurant is going to want a few robots on staff soon.”
About Prospera Health & Hospitality
Prospera Health and Hospitality Services (PHHS) is reshaping the hospitality industry in the wake of the COVID-19 pandemic. As a sister company to Prospera Hospitality, an established hotel and restaurant development and management company, PHHS has the knowledge and expertise to revolutionize how guests think about the hotel industry. By offering innovative consultation services and a comprehensive product line, including the latest robotic technology, PHHS helps hotels achieve medical-grade cleanliness and improved efficiency without sacrificing service, quality or comfort.